See Access


Stairs Step Free Access

Step free access is available into the Stalls via a door on Charles II Street, which is located at the side of the theatre. This access point is aimed at wheelchair users and customers wishing to avoid the main stairs into the Stalls and open 30 minutes before the performance. There is a slight slope to the rear right stalls. Please speak to a member of the front of house team at the main entrance and they will accompany through to the step free access/seats.

Stairs Number of stairs to negotiate from the main entrance:

FOYER - level access
STALLS - 40 (22 steps down from the foyer through the Stalls Bar, then 18 steps up)
ROYAL CIRCLE - 32 steps up (steps lead to the back of the Royal Circle only)
GRAND CIRCLE - 62 steps up (steps lead to the back of the Grand Circle only)
BALCONY - 89 steps up (steps lead to the back of the Balcony only)

toilets Wheelchair Access

There are 3 wheelchair spaces in row S of the Stalls (2 manual wheelchair spaces, 1 electric wheelchair space) with companion seats alongside or directly in the row in front. Wheelchair transfers are available to any end of row seat in the Stalls, except row B. Access into the auditorium is via Charles II Street on the side of the theatre.

Toilet Facilities

There is an accessible toilet in the Stalls for wheelchair users by the level access entrance.

hearing Hearing Systems

The theatre uses the Sennheiser infra-red headset system and 10 headsets are available from the front of house staff in main foyer. These headsets are for people who are hard of hearing but please note there is no induction loop system in the auditorium. 2 necklace type hearing systems are available for people who use a hearing aid. There is an induction loop at the Box Office to assist hearing aid users when booking tickets. For further information regarding hearing systems, please call the theatre stage door on 0207 850 8750.

information Autistic Spectrum Disorder

The theatre would be grateful for any additional information regarding your needs prior to going to the theatre, especially anything regarding sensory issues or matters relating to Autistic Spectrum Disorder. Please feel welcome to call the theatre management on 0207 850 8750 so they can offer you more assistance throughout your visit.

guide dog Guide/Hearing Dogs

The theatre management are happy to look after your Guide/Hearing dog during the performance. Please approach a member of the front of house team when you arrive at the theatre and they will make the necessary arrangements.


Masterpark at Whitcomb Street. Meters on Charles II Street and in St James's Square. Single yellow lines in the Haymarket. (Comprehensive parking and interactive bus information for Blue Badge disabled drivers travelling around London)

information Access Booking Line

t 0844 412 4648 (9-6pm Mon-Fri, 9am-5pm Saturdays, closed bank holidays)
f 0207 087 7771
Her Majesty's Theatre stage door: 0207 850 87501

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