See Access


Stairs Step Free Access

Step free access is available into the Stalls through an EXIT door on Shaftesbury Avenue and open 30 minutes before the performance. There is one 3cm step into the theatre and a slight incline to the Stalls. Please speak to a member of the front of house team at the main entrance and they will accompany through to your seats.

Stairs Number of stairs to negotiate from the main entrance:

FOYER - 2 steps up
STALLS - 20 steps down
DRESS CIRCLE - 30 steps up (steps lead to the back of the Dress Circle only)
UPPER CIRCLE - 56 steps up (steps lead to the back of the Upper Circle only)
BALCONY - 80 steps up (very steep)

toilets Wheelchair Access

There are 2 wheelchair spaces in row W26 & W27 of the Stalls with companion seats alongside. Wheelchair transfer seats are available to any end of row seat in the Stalls. Access into the auditorium is through a side EXIT door on Shaftesbury Avenue next to the theatre box office.

Toilet Facilities

There is an accessible toilet in the Stalls by the level access entrance.

hearing Hearing Systems

The theatre uses the Sennheiser infra-red headset system and 6 headsets are available from the front of house staff in main foyer. These headsets are for people who are hard of hearing but please note there is no induction loop system in the auditorium. There is an induction loop at the Box Office to assist hearing aid users when booking tickets. For further information regarding hearing systems, please call the theatre stage door on 0207 434 0088.

information Autistic Spectrum Disorder

The theatre would be grateful for any additional information regarding your needs prior to going to the theatre, especially anything regarding sensory issues or matters relating to Autistic Spectrum Disorder. Please feel welcome to call the theatre management on 0207 434 0088 so they can offer you more assistance throughout your visit.

guide dog Guide/Hearing Dogs

The theatre management are happy to look after your Guide/Hearing dog during the performance. Please approach a member of the front of house team when you arrive at the theatre and they will make the necessary arrangements.


Masterpark at Gerard Place (off Shaftesbury Ave) in China Town

NCP at Upper St Martin's Lane (5-7 minute walk) (Comprehensive parking and interactive bus information for Blue Badge disabled drivers travelling around London)

information Access Booking Line

t 0844 482 9677 (Nimax access booking line)
Palace Theatre stage door: 0207 434 0088

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