See Access


Stairs Step Free Access

Step free access is available into the Stalls via from the Box Office entrance on Argyll Street and Ramillies Place, which is at the rear of the theatre. Entry into the theatre is from 30 minutes before the show. Customers should introduce themselves at the main entrance where they will be accompanyed by a member of the Front of House.

Stairs Number of stairs to negotiate from the main entrance:

FOYER - 4 steps up to main entrance then a further 8 steps into the foyer
STALLS - 12 steps down (steps lead to the back of the Stalls only)
ROYAL CIRCLE - 27 steps up (steps lead up to the back of the Royal Circle only)
UPPER CIRCLE - 50 steps up (steps lead up to the back of the Upper Circle only)

toilets Wheelchair Access

There are 4 wheelchair spaces in row L46, O48, Q48, S49 of the Stalls with companion seats alongside. Wheelchair transfers are available to any end of row seat in the Stalls. Access into the auditorium is via a lift from the Box Office entrance on Argyll Street.

Please note this lift may not be able to accommodate larger sized scooters, however an alternative access route is available via Ramillies Place which is at the rear of the theatre. We recommend arriving 30 minutes before the show and introducing yourself to a member of the Front of House team, who will accompany you to the appropriate entrance.

Toilet Facilities

There is an accessible toilet in the Stalls for wheelchair users by the level access entrance.

hearing Hearing Systems

The theatre uses the Williams infra-red headset system and 14 headsets are available from the front of house staff in main foyer. These headsets are for people who are hard of hearing, please note there is no induction loop system in the auditorium for hearing aid users. There is an induction loop at the Box Office to assist hearing aid users when booking tickets. For further information regarding hearing systems, please call the theatre stage door on 0207 850 8770.

information Autistic Spectrum Disorder

TThe theatre would be grateful for any additional information regarding your needs prior to going to the theatre, especially anything regarding sensory issues or matters relating to Autistic Spectrum Disorder. Please feel welcome to call the theatre management on 0207 850 8770 so they can offer you more assistance throughout your visit.

guide dog Guide/Hearing Dogs

The theatre management are happy to look after your Guide/Hearing dog during the performance. Please approach a member of the front of house team when you arrive at the theatre and they will make the necessary arrangements.


Masterpark at Poland Street. NCP at Kingly Street

2 blue badge parking bays in Ramillies Place (behind the theatre), 2 on Great Marlborough Street (side of the theatre).

Blue Badge Disabled Bays: Free parking for up to 4 hours between 8.30am and 6.30pm Monday to Friday and unlimited parking in these bays at all other times. (Comprehensive parking and interactive bus information for Blue Badge disabled drivers travelling around London)

information Access Booking Line

t 0844 412 4648 (9-6pm Mon-Fri, 9am-5pm Saturdays, closed bank holidays)
f 0207 087 7771
Palladium Theatre stage door: 0207 850 8770

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