See Access


Stairs Step Free Access

Step free access is only available to row N3 of the Stalls via a goods lift inside Stage Door on Parker Mews and open 30 minutes befor the show. Two steps down to each other row. We recommend customers arriving to the theatre half an hour before the performance and introducing themselves at the Box Office in the main foyer where they will be accompanyed by a member of the Front of House.

Stairs Number of stairs to negotiate from the main entrance:

FOYER - level access
STALLS - escalator from main foyer to mezzanine level. Then 32 steps up to row E of the Stalls or 51 to the Rear Stalls
CIRCLE - 65 steps up (3 steep steps between rows) from the main entrance

toilets Wheelchair Access

There are 2 wheelchair spaces in row N1 and N2 of the Stalls with companion seats directly in the row in front. Wheelchair transfer is only available to seat N3 of the Stalls.

Wheelchair access is via a goods lift to the first level and then a quick transfer to a second lift.

Please note the width of the second lift door is 70 cm (27.5") wide (depth 83cm - 36.2") and will not accommodate many sizes of wheelchair especially most electric wheelchairs or scooters. Most people with wider wheelchairs will need to temporarily transfer to a small house wheelchair to access the auditorium. We strongly advise you to check the measurements of the wheelchair before booking, especially if you are unable to transfer to the house wheelchair.

Toilet Facilities

There is an accessible toilet in the Stalls for wheelchair users next to row N of the Stalls.

hearing Hearing Systems

The theatre uses the Sennheiser infra-red headset system and 20 headsets are available from the front of house staff in main foyer. These headsets are for people who are hard of hearing but please note there is no induction loop system in the auditorium. 2 necklace type hearing systems are available for people who use a hearing aid. There is an induction loop at the Box Office to assist hearing aid users when booking tickets. For further information regarding hearing systems, please call the theatre stage door on 0207 242 9802.

information Autistic Spectrum Disorder

The theatre would be grateful for any additional information regarding your needs prior to going to the theatre, especially anything regarding sensory issues or matters relating to Autistic Spectrum Disorder. Please feel welcome to call the theatre management on 0207 242 9802 so they can offer you more assistance throughout your visit.

guide dog Guide/Hearing Dogs

The theatre management are happy to look after your Guide/Hearing dog during the performance. Please approach a member of the front of house team when you arrive at the theatre and they will make the necessary arrangements


2 blue badge parking bays directly outside the theatre from 6.30pm only (these spaces are used as a loading bays at all other times)

NCP carpark in Parker Mews below the theatre (Comprehensive parking and interactive bus information for Blue Badge disabled drivers travelling around London)

information Access Booking Line

t 0844 412 4648 (9-6pm Mon-Fri, 9am-5pm Saturdays, closed bank holidays)
f 0207 087 7771
New London Theatre stage door: 0207 242 9802

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