KEW THE MUSIC 2012 Tickets and Dates

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Past KEW THE MUSIC 2012 Events

More Information about KEW THE MUSIC 2012

TICKET INFORMATION

Demand for the concerts is very high, so please book early to avoid
disappointment.

Tickets purchased by phone/internet will be sent out within 2 weeks of your
ticket purchase. If tickets have not arrived after this time please call the
box office on 0871 2310834.

Group discounts apply on some nights. Call 0844 412 4650 for details

After 9am on 29th June 2012 any tickets bought via phone/internet will be
available for collection from the box office at 5.30pm at Shaft Yard on the
night of the concert. Please look out for ticket collections banner. After
collecting tickets, patrons should then join the main queue.

If leaving tickets for other members of your party for later collection,
please also use the ticket collection desk at Shaft Yard which is manned
until approximately 8pm; after this, remaining tickets will be left with
security on Victoria Gate. Kew, however, can take no responsibility for
these tickets.

Tickets can be purchased by phone/internet until 9am on the day of a concert, after which time, tickets will be available in person from Shaft Yard at Kew Gardens.
Kew and See Tickets are unable to offer refunds/duplicates on unwanted/lost
tickets.

Inevitably bad weather can affect any open-air event. Any decision to cancel
the concert will be taken at the advertised starting time. No refund will be
given if a concert is started but later abandoned.

Tickets will only be refunded if the event is cancelled by the organiser and
as long as the ticket is returned within 28 days of the due concert date.
The booking fee is not refundable under any circumstances.

You are welcome to visit the Gardens on the day of the concert, but please
note that your concert ticket does not include day visitor entry to the
Gardens. On concert days the Gardens will close at 5.30pm (last entry 4.30pm>
and all daytime visitors are kindly asked to depart the Gardens at this time.
Garden visitors with a concert ticket will need to join the queue and enter
the concert site when the Garden gates open to the public at 6:00pm

Tuesday 3 July - Saturday 7 July

5.45pm VIP Hospitality admissions & access for disabled guests at Pavilion Gate.
6.00pm General admissions
7.30pm Music starts
10.15pm Music finishes with a spectacular firework finale.

Sunday 8 July

5.45pm VIP Hospitality admissions & access for disabled guests at Pavilion Gate.
6.00pm General admissions
7.00pm Music starts
9.45pm Music finishes. Please note - no fireworks on Sunday

All timings are approximate

Entrance and exit for all general ticket holders is via Victoria Gate or Lion
Gate on Kew Road (A307).
Please note that there is no public entrance or exit via Pavilion Gate.
Disabled guests plus an additional carer may enter the concert site from
5.45pm, a quarter of an hour before general public access, via Victoria and Lion Gate
on Kew Road. Please note that guests will not be able to leave via this route
and should leave the site via Victoria or Lion Gate.
No seating is provided so do bring your own picnic rugs or folding chairs.
Please see the website for more details.Do note that there are some areas
where chairs are not permitted as these obstruct the views of others.
Please show consideration to your fellow picnickers at all times!
For safety reasons, all naked flames (i.e. barbecues, candles, flares and
lanterns), picnic tables, gazebos and tents are not allowed
As this is an open-air concert please dress accordingly and out of courtesy
to fellow concert-goers please refrain from using umbrellas.
Please also note that videos and recording devices of any sort are not
permitted.
Please leave quietly at the end of the concert out of consideration to our
neighbours, and place all litter in the bins provided on the way out.
We strongly encourage guests to recycle their glass, cans and card at each
concert using the recycling facilities provided. Please look out for our
recycling team in the green vests who will be happy to assist you.

VIP HOSPITALITY
Your package includes:

Early access to VIP Lounge
Champagne reception
Complimentary bar throughout the evening
Substantial canapes
Covered VIP club lounge area
Private garden area to watch the show
Please call 01923 710970 with your enquiry

FOOD & DRINK

A variety of great quality and locally sourced food and drink will be
available to buy at each concert. Check the website for further details.

Pre-order your bottle of Moet & Chandon MC Imperial (75cl) or MC Rose (75cl) and
receive ú5 off the price on site.
MC Imperial ú42
MC Rose ú53

Treat yourself to a delicious picnic hamper for collection at the concert.

Picnic for two (vegetarian option available) - ú48

Deluxe picnic two (vegetarian option available) - ú58

Must be ordered no later than 48 hours prior to each concert

GETTING THERE

Please see Getting there section of www.kew.org/music for full travel information

We strongly encourage the use of public transport on the concert evenings.

Gates
Entrance and exit for all general ticket holders is via Victoria Gate or Lion Gate on Kew Road (A307).
Please note that there is no public entrance or exit via Pavilion Gate.
Disabled guests plus an additional carer may enter the concert site from
5.45pm, a quarter of an hour before general public access, via Pavilion
Gate on Kew Road. Please note that guests will not be able to leave via
this route and should leave the site via Victoria or Lion Gate.
Box office @ Shaft Yard

Underground
District Line to Kew Gardens (for Victoria Gate) or Richmond Station (for Lion Gate)

Trains
Kew Gardens (Silverlink) and Kew Bridge (SWT)

Buses 65 and 391

Cyclists
Bike park racks at Victoria and Lion Gates are available. Please note owners
leave bikes at their own risk.

Parking
Parking is extremely limited in the local area, so avoid the hassle, help the
environment and use public transport where possible.
PARKING
Kew the Music car parking will operate at:
The Old Deer Park, Richmond, off the A316 Twickenham Road - currently free
of charge from 6.30pm - these charges are set by Richmond Council and may be
subject to change.
Sat Nav: TW9 2RA

Limited free parking is also available on sections of the west side (Kew Gardens side) of Kew Road after 10:00 am.
There are three marked disabled parking spaces on Kew Green c 700m from the
nearest concert entrance at Victoria Gate - these are public spaces on the
public highway, and are available on a first come, first served basis. Kew
is unable to reserve any spaces specifically so we advise to leave in plenty
of time to secure a parking space closest to your chosen entry gate. See also
www.kew.org/concertacccess

ACCESS INFORMATION

Tickets for Carers
Ticket holders can have one free ticket for an essential carer to accompany them. To qualify you need to meet one/both of the following conditions:

A. in receipt of disability living allowance or attendance allowance.
B. a registered blind person

Parking
See above note on parking.

Access to the arena
Disabled guests plus an additional carer may enter the concert site from
5.45pm, a quarter of an hour before general public access, via Pavilion
Gate on Kew Road. This is away from the main queues and will be clearly
marked with a banner. This is the nearest gate to the arena site with the
shortest, flattest route. Please note that guests will not be able to leave
via this route and should leave the site via Victoria or Lion Gate.

If preferred, disabled guests may enter the site with the rest of the public
at 6pm via Victoria and Lion Gates.

The Kew the Music site has flat, step-free access throughout a designated
viewing area is available at the concert site for wheelchair users only.

Queuing
As guests often arrive early, if you have difficulties standing, we recommend
you bring a folding chair.

Toilets
Accessible toilets are available at the temporary mobile toilet block and
the Pavilion Gate toilets and in the disabled viewing area

Wheelchairs
There are wheelchairs at all gates available on a first come, first served
basis - no pre-booking.

Assistance Dogs
Registered assistance dogs are welcome.

Special Effects
Strobe lighting may feature in concerts. Please contact 020 8332 6555 for
further information on the concert you are attending. Each concerts ends with
a firework display. Please note that there is no public entrance or exit via
Pavilion Gate.
Disabled guests plus an additional carer may enter the concert site from
5.45pm, a quarter of an hour before general public access, via Pavilion Gate
on Kew Road. Please note that guests will not be able to leave via this route
and should leave the site via Victoria or Lion Gate.
No seating is provided so do bring your own picnic rugs or folding chairs.
Please see the website for more details.Do note that there are some areas
where chairs are not permitted as these obstruct the views of others. Please
show consideration to your fellow picnickers at all times!
.
For safety reasons, all naked flames (i.e. barbecues, candles, flares and
lanterns), picnic tables, gazebos and tents are not allowed
As this is an open-air concert please dress accordingly and out of courtesy
to fellow concert-goers please refrain from using umbrellas.
Please also note that videos and recording devices of any sort are not
permitted.

Please leave quietly at the end of the concert out of consideration to our
neighbours, and place all litter in the bins provided on the way out.
We strongly encourage guests to recycle their glass, cans and card at each
concert using the recycling facilities provided. Please look out for our
recycling team in the green vests who will be happy to assist you