KEW THE MUSIC 2014 Tickets and Dates

COMPLETELY NEW SITE FOR THE CONCERTS WITHIN KEW GARDENS.

Temperate House site closes:
The Temperate House closed in August 2013, to allow Kew to undertake a vital five year restoration project, costing ú34.3 million. The project will restore the Temperate House and its surrounding landscape, and convert the adjoining Evolution House into a world-class public engagement centre.
Therefore for the first time in the history of the Kew the Music concerts they will not take place with the backdrop of the Temperate House.

The new site is the Great Lawn opposite Kew Palace.
There are improved sight lines of the stage.
There is only 1 reserved enclosure rather than the 2 of previous years.
There will be a specially built raised platform disabled area (limited to 1 carer per disabled person).

TICKET INFORMATION
You can still book for the reserved enclosure (see arena map). There will be a limited number of tickets for the reserved area, where you can picnic in the front section of the arena - perfect for those not able to arrive in time to gain entry at the beginning of the evening. Please note seating is on a first come first served basis and no chairs, rugs, tables or picnics will be provided.
Child price 1-16 (inclusive)
Under 12 months free entry and no ticket required.
Disabled tickets: Disabled Ticket holders are entitled to one free ticket for an essential carer/companion to accompany them to the concert. To qualify you need to meet one/both of the following conditions:
A. in receipt of disability living allowance or attendance allowance.
B. a registered blind person

Tickets purchased by phone will be sent out from 30th April 2014.
If tickets have not arrived please call the box office on 0844 858 8876
All shows are switched to print at home 4 days before the event so no orders will be posted after this time. As there is no collection point, they will all be print at home.
There is nowhere on site to leave tickets
Tickets can be purchased on the internet until 2.30pm on the day of a concert, after which time if there are still tickets available - Kew Gates (Elizabeth & Victoria Gates) and on the door in the evening (Victoria Gate). However the concerts do sell out in advance.
Kew and See Tickets are unable to offer refunds/duplicates on unwanted/lost tickets.
Inevitably bad weather can affect any open-air event. Any decision to cancel the concert will be taken at the advertised starting time. No refund will be given if a concert is started but later abandoned.
Tickets will only be refunded if the event is cancelled by the organiser and as long as the ticket is returned within 28 days of the due concert date. The booking fee is not refundable under any circumstances.
Ticket holders consent to photography that may be used for promotional purposes.

HOSPITALITY

Full information available at kew.org/music
Enhance your experience with Platinum VIP Hospitality for individuals and corporate groups - call 01923 710970 or email info@ambro-events.com

BBQ Packages For further information please email info@peytonevents.co.uk or telephone 020 7747 5937

Hampers - (can be booked with tickets). Full details available at kew.org/music

FOOD & DRINK
A variety of great quality and locally sourced food and drink will be available to buy at each concert.

KEW GARDENS
You are welcome to visit the Gardens on the day of the concert, but please note that your concert ticket does not include day visitor entry to the Gardens. On concert days the Gardens will close at 5.30pm (last entry 4.30pm) and all daytime visitors are kindly asked to depart the Gardens at this time. Garden visitors with a concert ticket will need to join the queue and enter the concert site when the Garden gates open to the public at 6:00pm.

EVENT INFORMATION
Garden Daytime Entry
On concert days the Gardens will close at 5pm (last entry 4.30pm) to day-time visitors,
Concert entry time: 6.00pm.

Sound checks
On concert days there will be sound checks within the hours of 3pm - 6pm.

Wednesday 16 July - Saturday 19 July

5.45pm - VIP Hospitality admissions at Elizabeth Gate.
5.45pm - Disabled access via Victoria Gate and Shaft Yard
6.00pm - General admissions (inc. Disabled) via Victoria Gate and Shaft Yard
7.30pm - Music starts
10.15pm - Music finishes with a spectacular firework finale.

Sunday 20 July

5.45pm - VIP Hospitality admissions at Elizabeth Gate.
5.45pm - Disabled access via Victoria Gate and Shaft Yard
6.00pm - General admissions (inc. Disabled) via Victoria Gate and Shaft Yard
7.00pm - Music starts
9.45pm - Music finishes. Please note - no fireworks on Sunday

All timings are approximate

Entrance and exit for all general ticket holders is via Victoria Gate and Shaft Yard on Kew Road (A307).
Please note that there is no public entrance or exit via Elizabeth Gate.

Please check back to www.kew.org/music for more details on travel and arrival arrangements after 30th April 2014.

Concert Information
No seating is provided so do bring your own picnic rugs or folding chairs. Please see the website for more details. Do note that there are some areas where chairs are not permitted as these obstruct the views of others.
For safety reasons, all naked flames (i.e. barbecues, candles, flares and
lanterns), picnic tables, gazebos and tents are not allowed
As this is an open-air concert please dress accordingly and out of courtesy to fellow concert-goers please refrain from using umbrellas unless absolutely necessary.
Please also note that video and recording devices of any sort are not permitted.
Please leave quietly at the end of the concert out of consideration to our neighbours, and place all litter in the bins provided on the way out.
We strongly encourage guests to recycle their glass, cans and card at each concert using the recycling facilities provided. Please look out for our recycling team in the green vests, who will be happy to assist you.

GETTING THERE
Please see `getting here' section of www.kew.org/music for full travel information from the 30th April 2014.
We strongly encourage the use of public transport on the concert evenings.

Gates
Entrance and exit for all general ticket holders is via Victoria Gate and Shaft Yard on Kew Road (A307).
Please note that there is no public entrance or exit via Elizabeth Gate.
Disabled guests plus an additional carer may enter the concert site from 5.45pm, a quarter of an hour before general public access, via Victoria and Shaft Yard on Kew Road.

Underground
District Line to Kew Gardens or Richmond Station

Trains
Kew Gardens (London Overground) and Kew Bridge (SWT)

Buses 65 and 391

Cyclists
Bike park racks are available at Victoria Gate. Please note owners leave bikes at their own risk.

Parking
Information will be sent out with the tickets and available on the website from 30th April

Queuing
As guests often arrive early, if you have difficulties standing, we recommend you bring a folding chair.

Toilets
Information will be sent out with the tickets and available on the website from 30th April

Wheelchairs
There are wheelchairs at all gates available on a first come, first served basis - no pre-booking.

HAMPER MENUS

Picnic Hamper - ú47.50 for two

Heritage tomato, mozzarella and basil salad
Puy lentil salad, smoked aubergine yoghurt
Cornish New Potato Salad, capers and red onion
Duck Liver pate
Pickled onions and soda bread crisps
Organic Chicken and Smoked ham pie, piccalilli, soft herb salad

English Summer trifle
Aged Cheddar and Eccles cake
Crusty Bread and Organic butter
Still and Sparkling water
Home Made Pink Lemonade

Vegetarian Picnic Hamper - ú47.50 for two

Heritage tomato, mozzarella and basil salad
Puy lentil salad, smoked aubergine yoghurt
Cornish New Potato Salad, capers and red onion
Portobello mushroom and chervil pate
Pickled onions and soda bread crisps
Sweet Pea, Broad bean and Shaved Berkswell tart

English Summer trifle
Aged Cheddar and Eccles cake
Crusty Bread and Organic butter
Still and Sparkling water
Home Made Pink Lemonade

Deluxe Picnic Hamper - ú57.50 for two

Heritage tomato, burrata and basil salad
Marinated summer salad with a beetroot and citrus salmon gravalax
Cornish New Potato Salad, capers and red onion
Duck Liver pate, pickled onions and soda bread crisps
Crab and Gruyere tart

Slices of slow cooked Longhorn beef, Watercress and horseradish cream
English Summer trifle
White, dark and Milk Chocolate pot
Aged Cheddar and Eccles cake
Crusty Bread and Organic butter
Still and Sparkling water
Home Made Pink Lemonade

Vegetarian Deluxe Picnic Hamper - ú57.50 for two

Heritage tomato, burrata and basil salad
Marinated summer salad
Puy lentil salad, smoked aubergine yoghurt
Cornish New Potato Salad, capers and red onion
Portobello mushroom and chervil pate, pickled onions and soda bread crisps
Chickpea and coriander Scotch Egg, smoked tomato ketchup
Pea, Broad bean and Shaved Berkswell tart

Grilled Asparagus Spears, goats cheese mousse
English Summer trifle
White, dark and Milk Chocolate pot
Aged Cheddar and Eccles cake
Crusty Bread and Organic butter
Still and Sparkling water
Home Made Pink Lemonade