Statement from the Society of London Theatre (SOLT)
London’s West End looks forward to welcoming audiences back into theatres as soon as performances can safely resume.
To give our customers some clarity, we have been cancelling performances across the West End on a rolling basis, in line with the latest advice from the Government.
We are now extending those cancellations until Sunday 28 June.
This does not mean theatres will reopen on 29 June; if further cancellations are necessary they will continue to be announced on a rolling basis. Different theatres and productions are likely to reopen at different times.
We are so sorry that in these testing and difficult times you are not able to enjoy the show you have booked for and hope the following helps clarify next steps in respect of your tickets.
Ticketholders for affected performances do not need to do anything. They will be contacted by the organisation from which they bought their tickets to arrange a refund, credit note or exchange for a later date.
We are grateful to customers for the patience they are showing during this challenging time for our industry. With 300,000 people visiting West End theatres in a normal week, it’s a major undertaking to process refunds, exchanges and credit notes, particularly when many staff are working remotely. Please rest assured that we are all working as quickly as we can and we appreciate the on-going support of our audiences.