News & Features 03 Jun, 2020

An update for West End ticket holders - 08.06.2020

An update for West End ticket holders - 08.06.2020


London’s West End looks forward to welcoming audiences back into theatres as soon as performances can safely resume. See Tickets and the other agencies have been working with the Society of London Theatres to agree and share the below information.

To give customers clarity and help operationally, performances have been cancelled across the West End on a rolling month by month basis since the start of lockdown (with refunds occurring as funds are received back from the theatres, in line with the latest advice from the Government and the Society of London Theatres.

Every show is now extending cancellations until Sunday 2 August with some extending the cancelled performances beyond this date. There is nothing that you need to do, if your performance has been cancelled, you will receive an email from us regarding the cancellation and a refund for the tickets you booked with us at See Tickets. As you can imagine, we have an unprecedented number of ticket orders which we are processing in strict date order of performance. We ask for your patience and understanding as the current circumstances means that it is impossible to process all tickets within our usual 14 days.

This does not mean theatres will reopen on 3 August; and further cancellations will continue to be announced on a rolling basis. The decision to reopen theatres will be made based on government and scientific advice on gatherings and events. Different theatres and productions are likely to reopen at different times.

SOLT Chief Executive Julian Bird said: ''We are grateful to customers for the continued patience and kindness they are showing during this challenging time for our industry. With 300,000 people visiting West End theatres in a normal week, it remains a major undertaking to process refunds, exchanges and credit notes, particularly when many staff are working remotely. Please rest assured that we are all working as quickly as we can, and we appreciate the continued support and understanding of our audiences.''