Official London Theatre General Enquires
Thank you for contacting us regarding your booking. Please note, an exchange request is not a guarantee and may be refused.
We are currently experiencing high volumes of queries, so we urge you to double check that the details are filled in correctly as all queries are dealt with based on the performance date. Failure to input any part of the form correctly may delay our ability to respond to you and could result in the request for an exchange being refused.
Please remember exchanges will only be considered if we are contacted prior to the show and we cannot exchange tickets within 2 working days of the performance.
Once the theatre has agreed to change your tickets, in most cases you will be asked to book your new tickets before the theatre refund your original booking.
Please note tickets will only be refunded if your performance has been cancelled.