Firstly, you will need to change your email address registered to your user account. Secondly, you will need to contact us and provide us with your new email address so that we can update it on your order. Once you have done both things you can login to the App with your new email address to view your tickets.

To do this, please follow all the steps below:
1. Login to your user account using your current email address.
2. Click on the 'My Account' button which is located at the top of the page.

3. Under the 'Profile' Tab you will find your current email address displayed on the right side of the page. There should be an 'edit' link next to it. If you are using a mobile device, the email address may appear at the bottom of the page.

4. The 'edit' link will direct you to the page demonstrated in the image below. Enter your new email address in the provided field and save the changes.

5. Get in touch with us here and provide us with your new email address.

If you no longer have access to the user account, then don't worry as we can help you, please simply get in touch with us here

To reset your account password using the app, please follow these steps:
1. Tap start on the login screen.
2. Enter your email address and tap Submit.
3. Tap on Forgotten your password? This will redirect you to the See Tickets password reset website page.
4. On the password reset website page, enter your email address and tap Forgot Password. A link to reset your password will be sent to your email address. Please note that the link will expire after 24 hours.
5. Check your email for the password reset link. Click the link provided, and it will redirect you to a page where you can enter your new password details.
6. After updating your password, wait approximately 10 minutes, and then you can login to the app using your new password.

If you need further guidance on the steps mentioned, we recommend referring to the demonstration video provided below. The video will provide visual instructions and walk you through the process of resetting your password using the app.

To import a digital ticket order to your user account, please follow these steps:
1. Sign into your user account here
2. Click on the My Account option.
3. Select the Orders tab within your account.
4. In the Can't see one of your orders? Section, there should be a link provided. Click on that link.
5. Follow the instructions provided on the page to complete the process of importing your order to your user account.
6. Allow approximately 10 minutes for the system to update.
7. After the waiting period, log in to the See Tickets Wallet App to view your imported tickets.

Please note that for a successful import, the email address associated with your user account must match the email address on the ticket order. If there is a mismatch, it is advisable to contact us for further assistance here

If you have multiple user accounts and wish to transfer your digital ticket order to another account, you can utilize the ticket share function. This feature allows you to share your tickets to another user account if you still have access to both accounts. For detailed information on how to use the ticket share function, please refer to the support guide available via the options menu at the top of this page.

However, if you no longer have access to any of your user accounts, you will need to contact us here for assistance. When reaching out for support, please provide us with the following information.
1. Order reference number(s)
2. The email address associated with the user account where the tickets are currently located.
3. The email address associated with the user account you where you would like the tickets to be transferred.
4. If you would like an account that you no longer have access to be deleted, then please specify this in the message to us.

It is important to note that if the named account holder varies between the accounts, then we may not be able to fulfil the transfer request and you will need to utilize the ticket share function instead.

When accessing the See Tickets Wallet App, you should select the user account used to make the purchased. If you have both a See Tickets and Gigs and Tours User account, it is important to choose the account that corresponds to the ticket purchase you made.

To determine which account you should select, we recommend that you refer to your confirmation email for the booking. Check if the email was sent from See Tickets or Gigs and Tours as this will indicate which account was used for the purchase.

By selecting the appropriate account, you will be able to view and access your tickets in the See Tickets Wallet App.

To unlink your account from Spotify, follow these steps:
1. Reset your account password here.
2. After resetting your password, you can then login using just your email address and new password. This will remove the link to Spotify.